Noreen Reale Falcone Library
SALT SPRINGS ROAD, SYRACUSE, NY 13214
DOCTOR OF PHILOSOPHY IN HIGHER
EDUCATION. School of Education, Syracuse University. May 8, 1994.Concentration
in Student Affairs Administration and Student Development Theory.
MASTERS OF PUBLIC ADMINISTRATION.
Maxwell School, Syracuse University. May 7, 1983. Concentration in science,
technology, and public policy.
BACHELOR OF SCIENCE. S.U.N.Y.
College of Environmental Science and Forestry at Syracuse. May 10, 1980. Graduated
Cum Laude. Member Alpha Xi Sigma Forestry Honor Society.
Director of Support Services- Le Moyne College, Syracuse, New York. December 2009- present.
General Duties: Provide leadership, management, and guidance in the delivery of support services, including help desk services, instructional technology support, classroom support, media production, event scheduling and technology training programs developed for the Le Moyne community.
- Participate in the leadership and management of Information Technology Department to help plan and implement IT strategy and goals; makes effective and efficient usage of resources; sets high, achievable aspirations for services and operations.
- Hire, train, and supervises staff; ensures that the staff is empowered to exercise initiative and work creatively, participate productively in inter-departmental and inter-divisional teams, engage in regular professional development activities, and cooperate and communicate well with the Le Moyne College community.
- Provide supervision and guidance to professional staff responsible for:
- Managing the College’s Help Desk, including hiring, training and supervision of student staff and coordination of professional staff.
- Providing users with telephone, email, chat-based or on-site support for technology questions and related problems.
- Maintaining all public computing facilities and administrative office computers and printers in proper working order.
- Advancing the College’s course management systems
- Providing faculty with comprehensive support in the application of information technology to the teaching-learning process
- Creating and producing user reference materials and web based documentation.
- Coordinating the College’s technology training efforts
- Coordinating the efforts to connect and support student connections to the campus network
- Coordinating and scheduling all classroom and non-classroom events and supporting those requiring technology resources
- Installation and functionality of presentation systems
- Media production in support of classroom activities
- Promoting effective use of educational technology in support of the academic missions of the college.
- Explore and evaluate new or improved techniques for academic user support, either in response to outside inquiries or based on internal ideas and plans.
- Maintain proactive communication between academic/administrative departments and Information Technology with respect to technology issues and projects
- Maintain comprehensive awareness of all supported applications and assist in their support.
- Assist in the budget and planning process for the department as it relates to new and existing facilities, support services, and related issues.
- Participate in teams within the department to plan and execute departmental responsibilities.
INSTRUCTIONAL TECHNOLOGY CONSULTANT-
Le Moyne College, Syracuse, New York. November 1999- December 2009.
General Duties: Provide primary support for Faculty in the use of existing
technology at the College and research and develop new technology initiatives
to enhance instruction and assist faculty in supporting the educational mission
of the College. In addition, work in conjunction with the Support Services team
to provide general computer assistance and connectivity for faculty, students
and staff. Specific responsibilities include:
- Primary responsibility for administration
and management of the College's Blackboard course management server. Responsible
for setting up faculty and student accounts and instructing and assisting
faculty in publishing course information online.
- Primary responsibility for all
faculty training initiatives.
- Level two support for all calls to the College's Help Desk
- Chair the College's Academic Technology
- Coordinator of RESNET for opening
2000 thru current. Coordinated IT staff in getting 500 first-year students
connected to the campus network, including documentation, accounts, software
- Administer the College "Pay
for Print" program.
- Coordinated development of the
College's Help Desk web site, Blackboard Support web site and the Academic
Technologies web site.
- Oversight of the Technology Help Desk operations, which provides primary tech support for 3000 students and 400 faculty and staff.
ADJUNCT FACULTY, MATHEMATICS DEPARTMENT-
Le Moyne College, Syracuse, New York. August 2001- December 2002.
General Duties: Instructor for an
entry level computer science course. The course was a hands-on course covering
basic introduction to computers, basic computing systems, a short unit on HTML
and in depth overage of the Microsoft Office Suite including MS Word, MS Excel,
MS Access, and MS Powerpoint.
ASSISTANT DIRECTOR, INFORMATION
TECHNOLOGY SERVICES- INSTRUCTIONAL TECHNOLOGY SUPPORT, Hamilton College,
Clinton, New York. December 1997-November 1999.
General Duties: Provided primary
support and direction for the public computing labs, distributed electronic
classrooms and the administered the student program for Information Technology
Services. Specific responsibilities included:
- Support and maintenance of 7
public computing labs containing 81 Macs and 44 PC's connected to Novell,
Windows NT, Appleshare and Unix servers.
- Development and maintenance of
the Server images supporting the public machines.
- Facility scheduling and coordination
of public labs.
- Setup and maintenance of 8 lecterns
containing computers with data projectors in standard classrooms for faculty
use in instruction.
- License purchase, renewal and
distribution for specialty class software
- Setup and maintenance of the
- Creating & maintaining installers
for keyed applications.
- Hiring, Training, Payroll and
Administration for 50 student staff.
- Direct supervision of 34 students.
- NDS administrator for server
supporting the public labs
- Chair of the New Student Connections
committee responsible for planning and implementation of network connectivity
for all new students.
COMPUTER AND SOFTWARE SUPPORT
SPECIALIST, OCM BOCES, Syracuse, New York. September 1996 - December
General Duties: Provided technical
support, repair and troubleshooting for IBM, Macintosh, Novell Netware, Microsoft
NT Networks, multiple software packages and hardware issues.
- Set up new Windows NT 4.0 server
including establishment of peer-to-peer network for Auburn Central Schools.
- Trained in Windows 95, Microsoft
NT 4.0 Server and Novell Netware 4.11
- Specialized in setting up desktop
security protocols for local users.
ASSISTANT TO THE DIRECTOR OF
RESIDENCE LIFE, Syracuse University, Syracuse, New York. July 1995
General Duties: A full-time, temporary
position responsible for all assessment functions within the division; computing
resources, including network setup and administration, computer training, installations,
troubleshooting, and hardware and software purchases; development of new publications
for the division, and revisions to existing public relations materials and staff
manuals; liaison with Admissions office for opening weekend, perspective student
tour days and the First Year Early Alert program; and data analysis, special
reports and research for the Director.
- Provided technical support to
professional staff in the establishment of new network links between the Central
office and the University's eleven residence halls for 40 Macintosh computers.
Coordinated the installation and redistribution of computers and established
training sessions for clerical staff on new software applications.
COMPUTER CONSULTANT, SINGER
TRANSPORT INC. , Syracuse, NY. February 1995 - August 1997.
General Duties: Work directly with
the President conducting selected inventory audits and balancing company books
with selected clients. Responsible for providing computer support for inventory
and financial data for the President.
- Investigated an inventory shortage
of $18,000 reduced companies responsibility to only $1,500.
- Developed an original computer
program for the President to facilitate weekly reporting of sales revenue
and profit and loss statements to the company Board of Trustees.
- Developed an original "user friendly"
inventory management program for computer novices to reduce inventory problems.
Program was interactive and automatically printed all necessary paper records
and tracked inventory of selected commodities.
DIRECTOR OF STUDENT ACTIVITIES
(Interim), Onondaga Community College, Syracuse, New York. October
1993- August 1994.
General duties: Worked with the
Student Government and campus clubs to develop a comprehensive program of activities
for a diverse population of 9000 students. Monitored budgets totaling $600,000.
Assisted Director of Athletics in developing and maintaining all aspects of
the College's Intercollegiate Athletic program, including budget, scheduling,
public relations, eligibility, and supervision of coaches.
- Developed and implemented training
for Student Officers, Senators, and other student leaders.
- Developed a proposal for the
centralized coordination of scheduling of campus activities, involving computerized
booking and confirmations.
- Revised the colleges off campus
housing data base from paper to interactive computer database.
- Developed faculty resource guide
for use by students and others for programs and presentations.
- Proposed and implemented a comprehensive
revision of funding for the colleges Intercollegiate Athletic Program. Provided
for a stable base level of funding from the student activity fees.
- Proposed and implemented that
Intercollegiate coaches become college employees rather than employees of
the Student Government Association, providing more accountability for athletics.
- Assisted in revising budget reporting
format for the Student Government to accurately reflect allocations and expenses
for both fundraised and student activity fee monies.
- Assisted in revising the college's
new student orientation to include increased faculty interaction and a larger
- Conducted a comprehensive review
of the Intercollegiate Athletic program and its compliance with Title IX.
Made recommendation of additional women's teams to bring the college into
DIRECTOR OF HOUSING AND OPERATIONS
(Acting), Le Moyne College, Syracuse, N.Y. February 1988 -June 1988.
General Duties: Coordinated housing
assignments, Spring room lottery for all returning students, room changes and
furnishing orders for a 1350 bed residence program.
DIRECTOR OF RESIDENCE LIFE,
Le Moyne College, Syracuse, New York. July 1985- June 1988.
General Duties: Coordinated all
aspects of a residence life program of 1350 students, four professional staff
and 38 Resident Advisors in five traditional residence halls, three houses and
student apartments with non-salary budget lines totaling $70,000. Assisted in
the coordination of judicial proceedings, facilities planning, summer housing
and conference operations, dining services, and housekeeping operations. Participated
with the Student Life Staff in determining campus policies and coordinating
- Chaired Alcohol Policy Task Force
charged with developing a comprehensive new alcohol policy to comply with
change in the New York State legal drinking age from 19 to 21 years of age.
Responsible for implementing new policy in the residence hall system and educating
students on the changes.
- Developed and tested a comprehensive
Quality of Residence Life Survey to be issued annually to students to gauge
satisfaction with facilities and programs offered.
- Revised resident advisor staff
selection procedures to make the process more rigorous effective.
- Proposed and implemented change
from graduate student directors to full-time masters-level professional staff
in each of the residence halls.
- Proposed and established functional
duty offices in each of the residence halls.
- Developed and implemented comprehensive
evaluation process for all levels of residence life staff.
- Revised policies and took over
coordination of room key distribution and replacement for campus residences.
- Proposed and assisted in the
design of an enhanced building security and electronic entry monitoring system.
- Directed selection, training,
staff development and evaluation of Professional staff and Resident Advisors.
RESIDENCE HALL DIRECTOR,
Syracuse University, Syracuse, New York. July 1983- June 1985.
General Duties: Managed and administered
a 600 bed, freshman residence hall including training, supervision and evaluation
of two graduate assistants, 16 RA's, and a receptionist. Participated in the
development and co-taught leadership development programs and advised student
GRADUATE ASSISTANT, Division
of Summer Sessions, Syracuse University, Syracuse, New York. July 1989-June
General Duties: Worked as an administrative
assistant responsible for monitoring, compiling and reporting data on enrollments
for 4500 students and income totaling $7,000,000 for the Division.
- Revised the reporting of enrollment
and income data from paper and pencil method to interactive computer spreadsheet
- Developed computerized data entry
program using Lotus 123 to facilitate reporting and summarization of daily
enrollment statistics and financial transactions for the Office.
- Revised the Division's annual
report to include enhanced graphics and computerized and automated spreadsheets
so that they updated automatically from enrollment records.
- Compiled and generated computerized
annual report for the division.
- Developed computerized data entry
programs for selected office operations.
- Assisted office staff in running
main campus on-line course registrations and office operations.
- Coordinated installation and
instruction for all hardware and software for the Division's twelve computers.
Acted as the informal network administrator and computer troubleshooter for
- Assisted in the development and
co-taught a hands-on science program for children age 6-12 entitled "Exploring
Science and Nature".
GRADUATE ASSISTANT, Department
of Professional Development, Syracuse University. October 1988- May 1989.
General Duties: Assisted with research,
computer analysis, data entry, and the Weekend Scholar Program for the Department
of Higher Post-Secondary Education.
GRADUATE STUDENT COORDINATOR,
Residential Dining Services, Syracuse University. August 1988- August
General Duties: Supervised and coordinated
hiring, payroll, training and staff development for two assistant coordinators,
60 student managers and supervisors and 450 student employees.
- Thieke, W. (2006) Pay for Print
vs. Print Conservation: It’s All In How You “Sell” It. Presentation
at EDUCAUSE Annual Conference, Dallas, Texas.
- Thieke, W and Gervasi, K. (2006)
Pay for Print vs. Print Conservation: It’s All In How You “Sell”
It. Presentation at NERCOMP Annual Conference, Worchester, Massachusetts.
- Mahoney, B., Touhey, M.,and Thieke,
W. (2003) Blackboard 6 Overview. Presentation at Teaching Tools 2003 Annual
Workshop, Syracuse University, Syracuse, New York.
- Mahoney, B., Touhey, M., Thieke,
W.and Van Tienan, P. (2003) Stump the Experts: Panel Discussion at Teaching
Tools 2003 Annual Workshop, Syracuse University, Syracuse, New York.
- Thieke, W. (2000) Payroll Made
Easy: Developing a Web Based System for Student Employee Payroll. Paper and
Poster Session presented at the Applied Computing Machinery Special Interest
Group- University and College Computing Services Annual Conference, Richmond,
- Brown, L., Bush, G., Kellogg,
J., Kovalosky, J., OLeary, N., Pearle, W., Thieke, W. (1999) Panel:
Regional Conferences that Work. Paper Presented at the Applied Computing
Machinery Special Interest Group- University and College Computing Services
Annual Conference, Denver, Colorado.
- Thieke, W. (1996) A Model of
Developmental Change in First-Year Students: Confirming Chickering's Theory.
Paper Presented at the American College Personnel Association annual conference,
- Thieke, W. (1994) A Model of Developmental
Change in Freshmen Students: Confirming Chickering's Theory of College Student
Development. Paper Presented at the Association for the Study of Higher Education
annual conference, Tucson, Arizona.
- Thieke, W. (1994). A Model of
Developmental Change in Freshmen Students: Confirming Chickering's Theory
of College Student Development. Ann Arbor: Dissertation Abstracts International.
- Braxton, J., Smart, J., and Thieke,
W. (1991) Peer Groups of Colleges and Universities Based on Student Outcomes.
Journal of College Student Development, 32:302-310.
- Professionally trained in DOS,Windows 3.X thru Windows Vista, Apple OS 7.X - OSX Troubleshooting,
NT Server 4.0. and Novell Netware 4.11. Significant working knowledge of Windows
2000 Server and Novell Netware 5.
- Trained in basic and advanced
HTML and basic web design. Significant experience in web page and site development
for both outside organizations and in house sites.
- Proficiency in Microsoft Office
Suite for Mac and PC, Microsoft Publisher, Microsoft Visio, Filemaker Pro, Dreamweaver,
and Adobe Photoshop.
- Proficiency in hardware installation
including cards, memory chips, disk drives, modems, etc., network configurations
for both Macintosh and IBM PC's and software installation and configuration
for many applications.
- Significant working knowledge
of Freelance Graphics, Pagemaker, Approach Database, Paint Shop Pro, WordPerfect
for Windows, Microsoft
Money, Quicken and Norton Utilities
- Familiarity and experience with
SAS, SPSS, Stata, Minitab and Statview statistical packages as well as many
discipline specific applications.
- Experience setting up network
servers, hubs and switches including wiring, racks,etc.
- AJCU-CITM/CTTL (Association Jesuit Colleges and Universities- Conference of Information Technology Management/Conference on Teaching, Technology and Learning)
- Particiapted in Learning Management Subcommittee- Fall 2009 - Spring 2010
- Participated in Web Conferenceing Subcommittee- Spring 2008
- Plannning committee for new conference affiliation - Spring 2007- Spring 2008
(New England Regional Computing Program, an EDUCAUSE affiliate)
(New York Computing in Higher Education Symposium)
(Special Interest Group University and College Computing Services)
- Nominated for election to
SIGUCCS Governing Board, Spring 2005
- Co-Chair of the 2003 Annual
Conference, San Antonio, Texas.
- State Captain- New York State,
Tools Regional Conference
- Steering Committee- 2003,
2004 Annual Conference, Syracuse, New York.